APAC Nov/Dec 2011 Brainstorm - Customer Experience 2.0

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Customer Experience 2.0. Presentations on measuring and improving customer experience from Mohd Khairil Kevin, Partner & SEA Telco Lead, Bain & Company and understanding how companies use customer data today and the role of Telcos by Phil Laidler, Director, STL Partners / Telco 2.0 at the APAC New Digital Economics Executive Brainstorm in November/ December 2011.

Customer Experience 2.0: STL Partners

 

Mohd Khairil Kevin, Partner SEA Telco Lead, Bain & Company - Measuring & Improving Customer Experience.

 

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Extracted example slide:


Customer Experience 2.0: Bain & Company



Philip Laidler, Director, Telco 2.0 / STL Partners - Understanding Customer Data and the Role of Telcos


Download presentation here

Extracted example slide:

Customer Experience 2.0: STL Partners