| Customer Experience 2.0. Presentations on measuring and improving customer experience from Mohd Khairil Kevin, Partner & SEA Telco Lead, Bain & Company and understanding how companies use customer data today and the role of Telcos by Phil Laidler, Director, STL Partners / Telco 2.0 at the APAC New Digital Economics Executive Brainstorm in November/ December 2011. |
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Mohd Khairil Kevin, Partner SEA Telco Lead, Bain & Company - Measuring & Improving Customer Experience.
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Extracted example slide:
