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Core Services

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Customer behaviours and expectations are changing globally particularly as they experience new business models via the internet. Customers are not simply using the internet passively for information and entertainment; there is increasingly a culture of participation and involvement. Customers want to contribute: to wikis, to blogs, to mash-ups, to product and service reviews, to product development. These changes are happening at a pace that challenges traditional Telecoms innovation processes and timelines.

This category covers:

  • Growth and Defence Opportunities arising through innovation to core Voice, Messaging, and Data / Broadband Services
  • Serving the Digital Generation; innovation for a new breed of customers
  • Voice and Messaging 2.0 - what to learn from and how to compete with Internet Communications Services

Please see below for current content on these topics.  For future content please see here.

Recently Published Content (Use "Search" or "more articles" to find more)

  Voice 2.0: Beyond ‘Unified Communications’

Four leading Voice 2.0 platforms demonstrate the business model opportunities from delivering 'Communications-Enabled Business Processes' (CEBP) to the highly diverse enterprise and SME market. (July 2009)

  Online Video vs Broadband: a symbiotic relationship?

Initially, broadband enabled online video. Now online video is growing to become the volume driver of broadband traffic. Analysis of these interrelated markets at different stages of evolution worldwide provides insight to future strategy in both. (July 2009)

  Mobile Broadband: Urgent need for new business models

While the market for mobile broadband services (3G/WiMax/Dongles/Netbooks etc.) is growing explosively, today’s telco propositions are based on out-moded business models which threaten profitability. Telco 2.0 proposes innovative retail and wholesale approaches to improve returns. (Executive Briefing, July 2009)

  The Toolkit of Voice 2.0 - Linux, Asterisk, OpenSER
A new open-source technical toolkit (based on Linux, Asterisk, OpenSER and perhaps OpenSS7) is emerging for Voice 2.0 applications. (June 2009)
  Retail Services 2.0 - 'Supermarket' Strategy Not Enough

Significant additional value lies beyond just re-selling other people's content, applications and services in addition to your own. 'Enabling' needs to be combined with retailing, say Telco 2.0 Brainstormers. (Special Event Briefing, May 2009)

  IfByPhone: a Two-Sided Voice Platform: "like salesforce.com with phones"
IfByPhone, an example of a voice based two-sided Business Model used in Comms-Enabled Business Processes, using Open Source Telephony. (April 2009)
  Online Video Distribution: how will the market play out?

Disruption in the online video distribution market presents “a once in a lifetime chance to change their place” for some and a severe strategic threat for others.  Likely scenarios and strategies that players should adopt for success.  (Executive Briefing, Feb 2009.)

  BSkyB Platform - Lessons

BSkyB’s platform shows a multi-sided business model in action, bringing value to both upstream and downstream customers and earning decent returns for shareholders. (Feb 2009)

  The Digital Generation: Introducing the Participation Imperative Framework
The "Participation Imperative Framework" describes new customer behaviour and needs that will drive future product and service innovation. (Feb 2009)
  Consumer voice and messaging 2.0 - understanding and meeting user needs

Telco voice and messaging products have barely changed in 50 years – but the internet offers Operators new threats and opportunities. This briefing reviews what really drives communication so Telcos can enhance their core services for the Telco 2.0 world. (Executive Briefing, Jan 2009)

  Voice telephony: death or glory?

A review of key business opportunity and future business model scenarios in the core voice and messaging business. (November 2008)

  BT and Ribbit's evolving platform strategy

A closer look at BT's Ribbit platform strategy and how it can transform BT's business model. (September 2008)

  Vodafone: Too much data, not enough vo and fone?

Analysis of Vodafone strategy at a key time of leadership change. (June 2008)

  BBC's iPlayer nukes "all you can eat" ISP business model

The impact of the launch of BBC's online video service "iPlayer" on the UK DSL industry based on live network data. (Feb 2008)