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You are here: Home » Transformation

Transformation

Building the low cost transaction platform required to sustain Two-Sided Business models.

  • Network Sharing
  • Outsourcing
  • BPR
  • Organisational Restructure.

Please see below for current content.  For future content please see here.

New Content (Use "Search" or "more articles" to find more)

  SAP Strategy Profile: Enabling Telcos to Operate at ‘Internet Speed’
Our top-level review of SAP’s vision of how it will enable telcos to ‘operate at internet speed’ against Telco 2.0 principles and the six key opportunity areas identified in our strategy research report, ‘The Roadmap to New Telco 2.0 Business Models’. We also challenged SAP to build a Proof of Concept implementation of a complex multi-sided business model with a leading European mobile operator within one month. How did it go? (February 2012, Foundation 2.0)

Six Opportunity Areas within the Telco 2 Platform
  Customer Experience 2.0: The IT Department's view of Telco 2.0 (Vodafone Presentation)
Customer Experience: An IT View of Telco 2.0 Vodafone Group CIO Albert Hitchcock describes the world's biggest carrier by revenue's massive IT transformation program. Presentation from EMEA Brainstorm, November 2011.
  Customer Experience 2.0: Back to the Future of Voice (BT Presentation)
Customer Experience: Back to the Future of Voice. Colin Lees of BT on the future of the UK voice service and the transformation of BT's service platform. Presentation from EMEA Brainstorm, November 2011.
  Customer Experience 2.0: Delivering the Product Experience (Tribold Presentation)
Customer Experience: Delivering the Product Experience. Tribold VP Ernest Margitta presents a case study of how to defeat "product and service management chaos" at Sky TV. Presentation from EMEA Brainstorm, November 2011
  Customer Experience 2.0: Learning from Amazon? (STL Presentation)
Customer Experience 2.0: Learning from Amazon?, Presentation by Phil Laidler, Director, Consulting, STL Partners. Can we learn from Amazon, or are we facing the fall of the Telco Empire at the hands of the OTT Invaders? Presented at EMEA Brainstorm, November 2011. Fall of the Telco Empire?
  Strategy 2.0: The Six Key Telco 2.0 Opportunities
A summary of the six Telco 2.0 opportunities to transform telco's business models for success in an IP-based, post PSTN world: Core Services, Vertical Solutions, Infrastructure Services, Embedded Communications, 3rd Party Enablers, and Own Brand OTT Services. It includes an extract from the Roadmap to New Telco 2.0 Business Models, updates on latest developments, and feedback from over 500 senior TMT industry execs. (July 2011)

Telco 2.0 Six Key Opportunity Types Chart July 2011
  New Business Models: Half Future Telco Growth
Senior industry executives in Palo Alto at the 12th Telco 2.0 Executive Brainstorm agreed that half of the telco growth available in the next 3 years would come from the new business model opportunities identified in the ‘Roadmap to new Telco 2.0 Business Models’ report. The other half would come from improvements to the current business model. Headline findings in brief. (April 2011) Americas - 6 Opportunities Vote

  The Roadmap to New Telco 2.0 Business Models
This Strategy Report plots the transformational path that telcos need to follow to achieve the $375Bn p.a. 'Telco 2.0' opportunities. It describes the six growth opportunity areas for the Telecoms industry, identifies new categories of operators, benchmarks the primary strategies needed by each to evolve and thrive in the new industry environment, and highlights leading examples of telco business model innovation. It has 284 pages, including a 13 page Executive Summary and a detailed index. (April 2011.) The Roadmap to new Telco 2.0 Business Models

  $Multi-Billion Telco 2.0 Growth Opportunities in North America: Can Telcos Act in Time?
An initial summary of the key out-takes from the 10th Telco 2.0 Americas Executive Brainstorm (incorporating Digital Entertainment 2.0) held in Santa Monica, Los Angeles, October 28-29, 2010. 92% of participants agreed it is time to make either a step change in key functions (34%) or initiate a fundamental transformation (58%) in the next 12-18 months. (November 2010)

  Can Telcos Unlock the Value of their Consumer Data?
Telcos have a significant market opportunity to act as custodians of 'digital personas', giving consumers the power to exploit their own data. This is an extract from a special 100 page report containing expert contributions and detailed analysis on privacy issues, legal and regulatory frameworks, technological solutions, adjacent competition, and including ‘best and next practice’ and scenario analysis, from the 1st Telco 2.0 International Summit on Consumer Data and Privacy. (Special Report, April 2010)
  Consumer Data and Privacy 2.0: Give Customers the Power

What do consumers really want from their data? And how should telcos go about meeting these needs for a profit? The answer is simple: give customers the power. An extract from our report on the recent Privacy 2.0 Summit. (February, 2010)

  Dealing with the Wireless Data Explosion
As business models evolve to cope with demands on bandwidth, it may be in everyone's interest to allow customers to access, ad hoc, certain resources across any available wireless network. (Guest Article, September 2009).
  Pilot 2.0 - How to trial new Telco 2.0 business models (Part 1)
It's important to get started, get support, and consider collaboration. As well as these common themes, alternative approaches and practical lessons from practicioners are explored. (Special Event Briefing, May 2009)
  Technical Architecture 2.0 - On-Demand Networks & OSS-BSS, User Profiles, Enabling Services
On technology, 63% of Telco 2.0 Exec Brainstormers believe that the industry has made a 'good start', though 35% see it as a 'lost cause'. What is needed and what lies behind these opposing views? (Special event Briefing, May 2009)
  Retail Services 2.0 - 'Supermarket' Strategy Not Enough

Significant additional value lies beyond just re-selling other people's content, applications and services in addition to your own. 'Enabling' needs to be combined with retailing, say Telco 2.0 Brainstormers. (Special Event Briefing, May 2009)

  The Digital Generation: Introducing the Participation Imperative Framework
The "Participation Imperative Framework" describes new customer behaviour and needs that will drive future product and service innovation. (Feb 2009)
  Credit Crunch Update (Part 7): If Telcos Don’t, Cisco Will
Telcos must use their balance sheet strangth to invest in the future, before other players recover from the crisis. (Jan 2009)
  Transactions: telcos’ future in one word

Amazon presents an excellent example of a 2-sided transactions platform. Werner Vogel, Amazon CTO, explains. (Dec 2008)

  BT and Ribbit's evolving platform strategy

A closer look at BT's Ribbit platform strategy and how it can transform BT's business model. (September 2008)

  Verizon Wireless’ volte-face: Virtue or Vice?

What are the business model impacts of Verizon Wireless moving to a "less closed" network attachment model? (November 2007)

  Beyond bundling: the future of broadband
An edited version of a keynote presentation of results of our Broadband Business Models survey into the industry's future (November 2007).