Download: Customer Experience 2.0: Learning from Amazon? (STL Presentation)
publication date: Nov 18, 2011
Customer Experience 2.0: Learning from Amazon?, Presentation by Phil Laidler, Director, Consulting, STL Partners. Can we learn from Amazon, or are we facing the fall of the Telco Empire at the hands of the OTT Invaders? Presented at EMEA Brainstorm, November 2011.
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